At globalcartz, our Acceleratusx Innovations Private Limited "Company" primary aim is to deliver a seamless and delightful shopping experience to our valued customers. We recognize that there might be instances where you need to return or exchange a product. To facilitate this process and ensure your satisfaction, we have formulated a comprehensive Refund Policy.  

Eligibility for Refund:   
 

• For a refund to be considered, the item must be in its original, unused condition, with all tags intact.  
• Requests for returns must be initiated within 48 hours from the date of delivery.  

Non-Refundable Items:  

Certain items, such as intimate wear, accessories, and personalized/customized products, are non-refundable due to hygiene and personalization considerations.  

Returns Process:   
 

• To begin a return, simply log in to your account and navigate to the "My Orders" section. Follow the provided instructions to generate a return request.  
• Clearly state the reason for the return and include any relevant supporting documentation.  
• Our dedicated customer support team will carefully review your request and assist you throughout the return process.  

Refunds (If Applicable):  

Upon receiving your returned item and completing the inspection, we will send you an email confirming the item's receipt.  

This email will also notify you whether your refund request has been approved or denied.  

Please allow for a processing period of approximately (5-7) five to seven days for your refund to be processed.  

If you have any inquiries or concerns regarding your returns or refunds, please don't hesitate to reach out to us. Your satisfaction is paramount to us, and we are committed to ensuring you have a seamless and enjoyable shopping experience.